Cue | Help Centre Orders & Payment FAQs I need to change my order or update the details of my order. Please get in touch with your request and order ID. We will do our best to update your order before it is dispatched. ← Back to Help Center ← Back to Related articles I have not received confirmation that my order was placed. I am unable to checkout online. How much does it cost to return my online order? What gift card options do I have? I have not received confirmation that my Click & Collect order is ready for collection.