Online
- We offer returns and exchanges on styles purchased online subject to the following conditions:
- The style is returned within 30 days of placing your order and is accompanied by a proof of purchase.
- The style is in its original saleable condition with the swing tag attached and has not been worn, altered, or washed.
- The style is not marked as FINAL SALE.
- Refunds will be reversed to the original payment method.
- Earrings are not eligible for change of mind returns.
In-Store
- We will offer a refund or exchange on styles purchased in a Cue standalone store, provided that:
- The style is returned within 15 days of purchase and accompanied by a proof of purchase.
- The style is in its original saleable condition with the swing ticket attached, and has not been worn, altered, or washed.
- The style is not FINAL SALE, that is, reduced by 70% or more.
- Refunds must be processed to the original payment method.
- Earrings are not eligible for change of mind returns.
- Styles purchased in Ballantynes must be returned to Ballantynes.
- Purchases made through Cue standalone stores cannot be returned to the Cue online store.
- Styles purchased in New Zealand cannot be returned in Australia.