Cue | Help Centre Returns & Refunds FAQs How can I return my in-store purchase? Cue standalone store purchases can be returned in-store only. Cue standalone store purchases cannot be accepted for return at Ballantynes, or any of our Australian stores. Cue Ballantynes purchases can be returned to Ballantynes only. ← Back to Help Center ← Back to Related articles How can I return my online order? Our Returns Policy Can I exchange for a different size, colour or style? How much does it cost to return my online order?